FAQ

General

When should we book?
It is best to book as soon as possible to have the greatest chance of securing your preferred session time. The studio is generally booked out for portrait and pet sessions a month ahead, with Saturday sessions being the most popular and therefore booking out first.

Go directly to our Contact page to get in touch today.

What happens once we book?
Head over to The Experience Page for a heap of information.
What backgrounds can we choose?
One of the wonderful things about Jo Howell Photography is the variety of backgrounds we offer at the one address.

During a standard one hour shoot you have the option of including two different backgrounds, these can be two different indoor backgrounds, two outdoor backgrounds or one of each.

Head over to our to our Backrounds page for the options we have on offer.

What to bring, what to wear and how long will it take?
This is covered on our Pets and Portraits FAQs pages. Head there for more information specifically related to the correct type of shoot.
How long until we get to see them?
Your digital negatives will be ready to view from 7 days after your shoot.
How many photographs will I get to choose from?
We will choose 30-40 of the best images from your session for you to view.
How do we get to view our photographs?
At the end of your portrait session, we will arrange a time for your sales session. This is generally 7 days after your portrait shoot. This viewing will be at the Jo Howell Photography Studio. Your digital negatives will be projected at high resolution in our theatre room. We use specifically designed software that aids you in viewing, compiling your favourites and designing artwork to suit your personal style and budget.
Who should come to the sales session?
We include one viewing session per photographic session, therefore it is important for all decision-makers to be present at this time. As there are important decisions being made, we suggest that this is a child-free meeting to ensure you can concentrate on making the right decisions without distraction.
What products do you offer?
We offer you a selection of tried and tested premium products.  Visit our products page to see all that we offer.
Can we buy the digital files?
We understand that digital files are desired by many. We offer packages which include digital files of any images purchased, and if you have to have them all (we know you will want to), digital negatives are available as a set.
How much will it cost?

Sessions fees start at $225

Artwork ranges from $175 for a mounted print, to over $3000 for our largest pieces of premium wall art.

Digital Packages start at $500

From our experience, most people invest between $750 and $3500 on their custom artwork.

What payment options do you offer?
We accept cash, direct bank deposit, eftpos and credit card.

50% deposit is required at the time of ordering and balance required before collection of final artwork.

We also offer interest free payment plans.

What is the best time for my photography session?
We offer shoots Thursday-Saturday. Thursday from 9:30am – 6:30pm, Friday 9:30am-4:30pm and Saturday 9am – 4pm.

Our Indoor Studio options are available during all opening hours.

Our Outdoor Studio options are weather and daylight dependant and vary in availability according to time of year.

We are on hand to answer any questions, give us a call to discuss what the right options are for you.

What happens if it rains?
If you have selected an outdoor session and mother nature does not play along we can still get great images. Bring along a brollie and some gumboots and make some memories, or head inside and take advantage of our indoor studio options. If you have your heart set on an outdoor shoot we offer one reschedule to another date. We will contact you prior to your session time to discuss your preferences.

PORTRAITS

Children and Photography times
Children and often adults get much better results in the morning, after a good nights sleep, having eaten and are feeling happy! Although this all depends on your usual routine. We offer shoots Thursday-Saturday.
How many people can we include?
There is no limit to the number of family members you can include. During the shoot we will photograph each person individually as well as combinations; ie: Mum and Dad, Mum and kids, Dad and kids, Siblings, the whole family.

We understand that each family is unique, and we will discuss the images and combinations you are wanting during our design session.

Can I bring my pets along?
Absolutely!  We understand that pets are a part of the family and have photographed everything from snakes to horses. Photographing some animals requires special preparation so let us know who will be coming with you to the shoot.

What if my child is unwell on the shoot date?

If someone is not feeling well, we will simply re-schedule. We just ask that you let us know as soon as possible

What if my child is ill on the shoot date?
If someone is not feeling well, we will simply re-schedule. We just ask that you let us know as soon as possible
What should we bring with us?
We style your session to suit your personality. We suggest you bring things that represent your style, personality and hobbies. Do you or your family play any sport or musical instruments, what are your hobbies, do you collect anything?  What is your favourite way to spend your spare time?

For young children, think of what you would bring along on a day out. Snacks, wipes, favourite toys, blankies. Steer clear of snacks like cheezles, that stain faces and fingers.  Also hold back on the sweets, sugar highs can come crashing down mid-shoot.

These are all things we discuss during your design consultation.

What should we wear?
We suggest bringing a few changes of clothes with you on the day to give you a few options. Natural, earthy tones are suggested; blues, greens, browns, creams all work well together. Steer clear of bold patterns and logos – you don’t want to distract from your faces. Go for texture rather than pattern, and layering is a great way to add interest while giving you the ability to change the look of your outfit quickly by removing a layer or two.  Everybody wearing the same thing, such as blue jeans and white shirts, can sometimes resemble a uniform.

Of course these are all just suggestions, if bold patterns and bright colours are part of what make you wonderful, wear it!

Do you offer hair and make-up services?
Nope.  Why? Everyone is different and we want to celebrate that! We recommend that you do what makes you feel your best – after all, when you feel your best it really shines through in the photos.

If you get your hair coloured, do that before the shoot, if you like having your nails done, do that. Make-up, we suggest doing the same as you would for a nice night out, although if you love to be pampered and made up by someone else and feel that this is what makes you shine, go right ahead!

Gents, have a shave before you come in – or don’t – it all depends on how you feel your best. Just remember the old rule… two weeks to a good haircut!

For the kiddies, full make-up on a child is unnecessary, hair out of eyes is suggested. Pay special attention to nose, eyes and mouth, make sure there are no remnants of breakfast, snacks or the backyard 🙂 Wet wipes are always a great asset.

What happens after the shoot?
At the conclusion of the shoot we will make a sales appointment. This will generally be a week after the shoot date. This is where you will view your photographs from the session and decide which images and products you wish to purchase. For more information head to the General section on this FAQ page.

PETS

How long does a session take?
Time is spent at the beginning of each session getting to know the animals, introducing them to the camera equipment and making sure they are comfortable. Our pet sessions usually take between 1 to 1&1/2 hours. It really depends on the number of family members involved (both two legged and four legged) and how co-operative they are.
How many pets can I include in the shoot?
We love to get the whole family involved.  That includes multiple pets from the same family. If you have more than one pet, we always suggest bringing in a friend, whom your pet is comfortable with to help out.
Do you photograph pets other than cats and dogs?
We love all creatures great and small (although any tarantula handling will most likely be left up to you). Jo Howell worked as a commercial wildlife photographer in South Africa. Meerkats climbing up jeans and cheetah cubs chewing on shoelaces are some of her favourite stories.  Some animals require more specific preparation for their shoot. Call us to discuss your needs.
My pet is not the most obedient...
Some pets won’t sit still for the camera (either do some 3 year olds) and we don’t always want them to! With a wildlife photography background and years of animal handling experience we have all sorts of tips and tricks to capture your pet at their best.

For particularly hyper dogs we do suggest you take them for a walk right before the session, this can help expel a bit of energy before the session.

Can I also be in the photos?
Of course, we encourage it.  Please take advantage of the opportunity to get professional family photographs.  We are all about celebrating the bond between you and your fur family.  Often we will start the session with a few photos of you together, this can really help the animals settle into the whole process quicker.
What do we bring to the shoot?
We encourage you to bring items that represent you and your pets’ personalities. Think about what makes your pet truly individual. Do they have a favourite toy, is there something they love to chew on, play or snuggle with or is there something that, along with your pet, is your absolute favourite?  We have had people bring in their shoe collection, musical instruments, a basket of socks even pieces of furniture!

Collars and leads, make sure they are ones that you like.  If not, maybe its time to go shopping for a new one.

Also photo day is the perfect day for bribery! Bring in your dogs favourite treats, this can be a big help when it comes to co-operation.

For the safety of your pets and also others we ask that all pets arrive on lead or in an appropriate carrier.

What happens after the shoot?
At the conclusion of the shoot we will make a viewing and ordering appointment. This will generally be a week after the shoot date. This is where you will view your photographs from the session and decide which images and products you wish to purchase. For more information head to the General section on this FAQ page.

TERMS & CONDITIONS

Vouchers
  1. Session must be booked prior to expiry date.
  2. All ordered images are permanently backed up and stored. Other images will be removed 1 month after the collection of your artwork.
  3. Design appointment is to be completed within 2 weeks from your photography session to redeem your gift voucher.
  4. Any offers may not be used in conjunction with any other offer or voucher and is not redeemable for cash or any other goods and may only be used as described.
  5. Special offers cannot be used to purchase portraits from a previous portrait session.
  6. Jo Howell Photography sessions can involve physical activity. Any injuries or fitness concerns are to be told to the photographer prior to the session. This is undertaken at your own risk.
  7. Digital files of purchased images are high resolution, fully retouched and cropped as per your order. Any other requirements will be charged at $50 per image. Digital negative sets (images that are not ordered as prints) will not be fully retouched and will be cropped to 20×30 inch output.
  8. All promotions and their resulting images are not for commercial use unless otherwise arranged prior to shoot.
  9. You must complete or discuss your session planner questionnaire with JHP a minimum of 3 days prior to your photography session or your session will be cancelled. Please let the team know when the best time of day suits you to do this.
  10. Repeat cancellation of your session or failure to show or without notice will result in loss of voucher and session fees.
  11.  Management reserves the right to refuse service at any time.
Coopers Collars Competition
1. How to enter

To enter the promotion, Eligible Entrants must:

  1. Enter via online entry form.
  2. Agree to be a Coopers Collars Model
  3. Include a valid email address and contact phone number.

Entry ends midnight 2nd October 2018.

Multiple entries will not be accepted.

2. Prize Details

Grand Prize:

There will be one (1) Grand Prize consisting of:

• Jo Howell Photography Studio Portrait Session

• Over the phone design consultation

• 1 hour of photography at Jo Howell Photography Knoxfield Studio

• 1 hour theatre viewing and sales session

• One (1) 8x11inch matted print

• One (1) 20×30 inch canvas or wood print

Grand Prize is valued at AUD$1120.

3. Runners Up Prize:

There will be runners-up prizes for eligible participants.

Runners-up prize consists of:

• Jo Howell Photography Studio Portrait Session

• Over the phone design consultation

• 1 hour of photography at Jo Howell Photography Studio

• 1 hour theatre viewing and sales session

• One fully finished digital file as chosen by Coopers Collars QLD emailed to winner after selection

• A $40 Coopers Collar voucher

• Chosen file will be used by Coopers Collars for marketing and advertising purposes

Runners up prize valued at AUD$765

Prizes, or any unused portion of a prize, are non-transferable, non-refundable and non-redeemable for cash or other goods or services.

The prize is subject to availability and conditions.

Grand Prize and Runners Up Prizes must be used prior 22nd September 2019.

By participating the participant confirms that he/she gives the Promoter of the Competition and its associated agencies permission to use their name and/or photograph for promotion, advertising, marketing or other purposes to promote their involvement with the Jo Howell / Coopers Collars Competition across all Jo Howell Photography media platforms.

4. Conditions of Entry 

  1. Information about the prize and how to enter forms part of these terms and conditions of entry. Entry into this promotion is deemed acceptance of these terms and conditions of entry by each entrant. Entry is permitted via website and also via ipad at the Royal Melbourne Show.
  2. The promoter is Jo Howell Photography ABN 82 429 256 761
  3. Entry is only open to residents of Australia 18 years and older. Employees (and their immediate families) of the Promoter are ineligible to enter.
  4. The Promoter reserves the right to verify the validity of each entry. The Promoter reserves the right to disqualify any person for tampering with the entry process.

5. How to Win

The promotion commences at 9am 22nd September 2018 and closes at 11:59pm 2nd October 2018

Entrants who are not winners will not receive any notification.

The Winner shall be notified via email and mentioned Facebook or Instagram post on their winning entry, followed by a confirmation email.

The Promoter will not enter into correspondence regarding the result of the Promotion.

If a Winner is not contactable or the Prize is not claimed by the Winner prior to 31st October 2018, their Prize will be forfeit.

Get In Touch

We are happy to answer any of your questions and look forward to speaking with you about designing a shoot that lets you and your personality shine.

11 + 10 =

Jo Howell Photography